Shipping Policy

At Elluca, we know how important it is to receive your order quickly and smoothly, especially when shopping for little ones. We do our best to process and dispatch orders as promptly as possible so your items can reach you without delay.

Processing Times

Orders are typically processed within 1–2 business days. During busy periods, sales, or product launches, processing times may be slightly longer, but we always aim to dispatch your order as quickly as we can.

Shipping Within Australia

We currently ship Australia-wide. Shipping rates are calculated at checkout based on your order size and delivery location.

Once your order has been dispatched, you will receive an email confirmation with tracking details so you can follow your parcel on its way to you.

Delivery Timeframes

Delivery times vary depending on your location and the shipping method selected at checkout. As a general guide, metro areas may receive parcels faster than regional or remote locations.

Please note that once your order has been handed over to the postal carrier, delivery delays can sometimes occur due to factors outside our control, including weather, public holidays, and carrier delays.

Shipping Delays

While we aim to provide accurate dispatch and delivery timeframes, Elluca is not responsible for delays caused by shipping carriers or circumstances beyond our control. If your parcel appears to be delayed, we recommend checking the tracking link first and then contacting us if you need further assistance.

Incorrect Address Details

Please ensure your shipping address is entered correctly at checkout. Elluca is not responsible for parcels delayed or lost due to incorrect or incomplete address information provided by the customer.

If an order is returned to us because of an incorrect address or failed delivery, additional shipping fees may apply to resend the parcel.

Lost or Missing Parcels

If your tracking shows that your parcel has been delivered but you haven’t received it, please check with household members, neighbours, or your local post office first. If it still can’t be located, contact us and we’ll do our best to help resolve the issue.

Contact Us

If you have any questions about shipping, please get in touch and we’ll be happy to help.